What belongs in the form?
Concrete questions get faster replies. Mention dates, session names, or page sections you already read so we avoid duplicating public text.
Reception · Privacy · Scheduling
Contact
Use this page when you need human routing: timetable clashes, accessibility facts we have verified with the building, lane etiquette questions, or help finding policy language in our legal pages. We store messages under the retention rules in our privacy policy and never use this form to opt you into marketing unless you separately ask for it where permitted.
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Common questions
When we are slower
Public holidays, building-wide power tests, or high incident days can delay email. We do not use auto-replies that pretend a human already read your text unless the system genuinely sent one.
Urgent safety matters
Email is not an emergency channel. If someone is injured or non-responsive in the pool, follow on-site instructions and emergency services guidance first.
Accessibility planning
Describe what you need—step-free paths, quieter arrival windows, large-print signage—and we answer with what the venue currently offers, not aspirational promises about future refits.